Privacy Policy

Effective Date: 29-08-25

Shopstars (“we,” “our,” or “us”) is a brand of VIVIS Tech Holdings Inc. We respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy outlines how we collect, use, disclose, and protect your information when you use our services.

1. Information We Collect
We may collect the following types of information when you engage with our services:

  • Client Information: Name, email, phone number, billing details, and business information.
  • Shopify & Store Data: Information related to your Shopify store(s), including store settings, products, orders, customers, and third-party integrations (as permitted by Shopify’s API and your authorization).
  • Marketing & Advertising Data: Advertising account details (e.g., Meta, Google Ads), campaign performance metrics, and analytics data when we manage ads on your behalf.
  • Technical Data: IP address, browser type, device information, and activity logs when accessing our websites or apps.

2. How We Use Your Information
We use your information to:

  • Provide and maintain our services, including custom Shopify apps, theme development, and store optimization.
  • Manage and optimize advertising campaigns on your behalf.
  • Communicate with you about updates, technical issues, billing, or support.
  • Improve our services, products, and customer experience.
  • Comply with legal and regulatory requirements.

3. Sharing of Information
We do not sell your personal information. We may share information in the following cases:

  • With Service Providers: Third-party vendors who assist us with payment processing, analytics, hosting, or advertising platforms.
  • With Shopify & Integrated Apps: To perform development and management tasks based on your authorization.
  • For Legal Reasons: If required by law, court order, or to protect our rights, safety, or property.

4. Data Security
We implement industry-standard security measures to protect your data from unauthorized access, disclosure, or misuse. However, no system is 100% secure, and we cannot guarantee absolute security of your information.

5. Data Retention
We retain personal and store data only for as long as necessary to provide our services, fulfill contractual obligations, or comply with legal requirements.

6. Your Rights
Depending on your jurisdiction, you may have the right to:

  • Access, update, or delete your personal information.
  • Request a copy of the data we hold about you.
  • Opt-out of certain communications or data uses.
    To exercise these rights, please contact us at privacy@shopstars.ai.

7. International Data Transfers
As a brand of VIVIS Tech Holdings Inc., headquartered in the United States, your information may be stored or processed in other countries. By using our services, you consent to the transfer of your data outside your home country, where privacy laws may differ.

8. Updates to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on our website with the updated “Effective Date.”

9. Contact Us
If you have any questions about this Privacy Policy or our data practices, please contact us:
Shopstars – VIVIS Tech Holdings Inc.
Email: privacy@shopstars.ai
Website: https://shopstars.ai