Why Onboarding Matters #
Our onboarding process is designed to get your store launched or migrated quickly, with complete clarity. We provide a structured path so you always know what’s happening, who is responsible, and when to expect results.
Step 1: Kickoff Call #
Within 24–48 hours of signup, we schedule a kickoff call. In this session we:
- Align on your business goals such as conversion, growth, or brand upgrade
- Define the timeline for your chosen plan: Launch, Grow, Upgrade, or Operate
- Introduce your dedicated ShopStars project manager
Step 2: Provide the Essentials #
To begin work efficiently, we request:
- Shopify store URL or migration platform credentials
- Brand assets including logos, fonts, and style guides
- Product data in CSV or exported format
- Domain access through your DNS provider
Step 3: Project Plan #
After gathering your information, we deliver a detailed roadmap that outlines:
- Weekly deliverables
- Milestones and approval points
- Communication flow via Slack, Basecamp, or email
Step 4: Secure Access Setup #
We guide you through granting the correct permissions:
- Shopify admin access
- Advertising accounts such as Meta, Google, or TikTok
- Analytics including GA4 and Pixel IDs
All access is handled using platform-native invitations for security.
Frequently Asked Questions #
How long until my store is live?
Most Launch projects are completed in 2–4 weeks depending on complexity and response time.
Do I need to have everything ready before onboarding?
No. We assist with any missing elements and can clean up product data as part of the process.
How do I track progress?
You will have access to Basecamp or another preferred channel where milestones, tasks, and deliverables are tracked transparently.
