Purpose #
This article explains how Shopstars ensures that Shopify stores are secure against common threats. It covers SSL, app permissions, DNS management, fraud prevention, and ongoing monitoring. Clients should use this as the reference for understanding the security measures that protect their storefront, customer data, and transactions.
Why Store Security Matters #
E-commerce stores are frequent targets for attacks ranging from phishing to credit card fraud. A single breach can damage brand reputation, expose sensitive customer data, and result in financial losses. Shopify provides a strong baseline of security as a hosted platform, but store-specific configurations and third-party apps introduce risks. Shopstars applies strict security practices to minimize vulnerabilities and maintain customer trust.
SSL and Encryption #
- All Shopify stores are configured with SSL certificates by default.
- Shopstars ensures that every page, including checkout, enforces HTTPS.
- Mixed-content errors (where unsecured resources are loaded) are eliminated through QA.
- Shopify’s PCI DSS Level 1 compliance ensures that payment processing is encrypted and secure.
App Permissions and Third-Party Risk #
- Every third-party app installed is reviewed for necessity and compliance.
- Apps are granted only the permissions required for their function.
- Apps with poor reviews, excessive permissions, or unclear support policies are rejected.
- Unused or outdated apps are removed to reduce the attack surface.
DNS and Domain Security #
- DNS records are managed carefully to prevent hijacking or misconfiguration.
- SPF, DKIM, and DMARC records are configured for email authentication. This reduces spoofing and phishing risk.
- Domain registrars are set up with two-factor authentication to prevent unauthorized changes.
Account and User Security #
- Clients are required to grant access through Shopify’s staff accounts, not shared logins.
- All staff and collaborator accounts must enable two-factor authentication (2FA).
- User roles follow the principle of least privilege. Only Admins receive full access.
- Access is revoked immediately for users no longer working on the project.
Fraud Prevention #
Shopify’s built-in fraud analysis is configured and monitored.
- Orders flagged as high-risk are held for review before fulfillment.
- AVS (Address Verification System) and CVV checks are enabled.
- For stores with frequent fraud attempts, third-party fraud prevention tools may be added (e.g., Signifyd, NoFraud).
Monitoring and Logging #
- Store activity logs are reviewed for suspicious login attempts or access changes.
- Pixel and GA4 event logs are monitored to detect unauthorized tracking scripts.
- Performance audits double as security reviews, ensuring no malicious code is injected through themes or apps.
Incident Prevention and Response #
Security audits are performed quarterly for retainer clients. If a vulnerability or breach is detected:
- Affected systems are isolated.
- Access credentials are rotated immediately.
- Shopify support and relevant app providers are contacted.
- A post-incident report is logged in Basecamp with root cause analysis and preventative actions.
Client Responsibilities #
Clients must:
- Enable 2FA on all Shopify and related accounts.
- Avoid installing apps without consulting Shopstars.
- Keep domain and email provider logins secure.
- Respond promptly to any alerts flagged by Shopstars.
Summary #
Security best practices at Shopstars include enforcing SSL, carefully managing app permissions, securing DNS and domains, requiring staff 2FA, and monitoring logs for suspicious activity. Fraud prevention tools and quarterly audits further reduce risks. Clients are expected to follow access guidelines and avoid unapproved changes. Together, these measures protect stores against threats while maintaining customer trust.
