Billing
Billing and Payment Overview
Last Updated: September 19, 2025Purpose This document explains how billing and payments are handled at Shopstars. It is intended to serve as the definitive reference for clients, covering billing models, payment methods, cycles, currencies, and security practices. Billing Models Fixed-Price Packages Packages such as Starter Launch, Grow, or Upgrade are billed as a one-time fixed fee. The full amount...
Paying for Packages Online
Last Updated: September 19, 2025Purpose This article explains how clients can purchase fixed-price packages such as Starter Launch, Grow, or Upgrade directly through the Shopstars checkout. It covers each step of the process, payment options, invoicing, and what happens after checkout is complete. Checkout Process Step 1: Select Package Begin by choosing the package that best fits your needs....
Time Spent and Retainers
Last Updated: September 19, 2025Purpose This article explains how Shopstars manages time spent on monthly retainers. It covers how hours are allocated, how they are tracked internally, how clients receive reports, what happens if usage exceeds the retainer, and why hours do not roll over from month to month. Retainer Structure Monthly retainers are designed to give clients guaranteed...
Invoices and Receipts
Last Updated: September 19, 2025Purpose This article explains how invoices and receipts are issued at Shopstars, how they differ depending on the payment method used, how clients can access past records, and what to expect regarding processing times. It is intended as the definitive reference for all billing documentation. Invoice Issuance Invoices are generated automatically or manually depending on...
Refunds and Disputes
Last Updated: September 19, 2025Purpose This article defines how refunds and disputes are handled at Shopstars. It explains the conditions under which refunds are possible, how billing errors are corrected, how disputes are raised and resolved, and what clients should expect during the review process. The goal is to provide a clear, authoritative reference so that any billing concern...