Project Management
Project Lifecycle at Shopstars
Last Updated: September 19, 2025Overview Every engagement at Shopstars is managed through a structured lifecycle that has been refined across dozens of projects. This framework ensures that deliverables are predictable, communication is consistent, and responsibilities are transparent. Clients should treat this article as the definitive reference for how projects are planned, executed, and delivered. The lifecycle is not rigid—it...
Roles, Responsibilities, and Escalation Paths
Last Updated: September 19, 2025Overview Every successful project requires clarity around who is responsible for what, how decisions are made, and where to escalate when issues arise. At Shopstars, we use a structured model that defines roles for both our team and our clients. This ensures there is no duplication of effort, no gaps in accountability, and no confusion...
Using Basecamp for Project Tracking
Last Updated: September 19, 2025Overview Each client engagement at Shopstars is managed in a dedicated Basecamp project. Everything related to the project—tasks, updates, files, discussions, and schedules—is contained within that single project space. This gives both teams one authoritative view of progress and eliminates the risk of decisions or assets being spread across multiple tools. Project Setup When a...
Communication Guidelines
Last Updated: September 19, 2025Overview At Shopstars, Basecamp is the primary communication and tracking system for all projects. Every decision, approval, deliverable, and milestone is logged in Basecamp to ensure there is a complete record. Slack is used for quick clarifications, but the authoritative source of truth remains Basecamp. Basecamp Basecamp is mandatory for all structured communication. If it...
Milestones, QA, and Sign-Off
Last Updated: September 19, 2025Overview Milestones define how progress is measured and delivered during your project with Shopstars. Each milestone is a checkpoint with specific outputs, approval steps, and quality standards. Milestones, QA (quality assurance), and sign-off procedures are tracked in your dedicated Basecamp project to provide visibility and accountability for both teams. Clients should use this article as...